Customer Service & Retention – Virtual

Click to view virtual store for  Training for Winners

(3 customer reviews)

Booking cost $129.00

Can be customized for individuals and teams:
Topics may include:

Critical Moments of Truth exercise to maximize your customers’ touch-points and experiences through their 6 senses

Sharpening your front-line and service delivery teams’ skills

Communication, internal and external: What, when, where, why and how

Customer Service KPIs that help owners and team leaders manage their service and customer recovery efforts

Personal and team branding, and how it affects service both internally and externally

Improving attitudes and synergies among front-line staff

Improving your referral rate and on-line customer reviews — Committing to be “easy to do business with.”

 

Coaching/presentation rates vary based on program. Rates start at $149.00 per 90-minutes per person/$129 per 60 minutes per person.

 

Pre-payment in full is required at time of registration.

Refunds of 50% will be issued for cancellations up to 30 days prior to the date of workshop. No refunds for cancellations after 30 days prior. Once booked, changes in  workshop dates by the client result in an additional $50.00 charge per workshop.

 

If Training for Winners cancels a workshop, full refund is given, unless a new date can be agreed to by both parties on a mutually available date.

Workshops/programs delivered in-person are also subject to travel costs associated with the program delivery.

Client is responsible for providing the costs associated with delivery platform and any additional materials or supplies.

 

All training material (PowerPoint decks, etc.) is copyrighted and proprietary to Training for Winners, and unauthorized use and/or duplication of this material without express and written permission from the author and/or owner strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Gary Hernbroth and Training for Winners, with appropriate and specific direction to the original content. Material may not be copied or distributed via electronic means, paper, etc., without the written permission from Training for Winners.

 

TimeZone : (GMT-08:00) Pacific Time (US & Canada)

Location Title : Training for Winners

Location Address : Danville - 94506

Age Group : Adults (Age 18+)

day of week class : monday, tuesday, wednesday, thursday, friday

duration of each class : 60 - 90 Mins

Class Start : 02-01-2021

Event Type : Virtual, In-Person

Selected City : Danville

Description

3 reviews for Customer Service & Retention – Virtual

  1. Randle Harwood

    We worked with Training for Winners at the City of Fort Worth Planning and Development Department for over 5 years. Gary Hernbroth brought an entirely different and positive perspective to government customer service. He helped coach up our strengths and reinforced the business concepts we were introducing to improve service delivery. Of course to improve at customer service you have to improve functionally and Gary guided us on a path to better processes, procedures, and products.

    Gary got in the trenches with our front-line staff and worked with them as individuals & groups to coach them on positive customer service techniques tailored to our specific types of customers & unique situations. He helped our team become true problem-solvers. He provided coaching on our Moments of Truth. We made measurable, across the board improvements in customer service and product delivery times, and he did it by giving us tools and concepts to improve, and by carefully observing us in our application of the tools and our methods.

    We have gone from being the focus of negativity to one of positive, continuous improvement. Thanks to Gary, less of our customers are singing the ‘You Can’t Fight City Hall Blues.’ Gary is our true strength and conditioning coach.”

  2. Crystal Shipps, Meeting Professionals International

    “I rarely come across real talents who stand out like Gary. I had the pleasure of working with Gary at IMEX America, where Gary presented during Smart Monday. Gary’s ability to captivate and engage with our attendees was unlike any I’ve seen before. This lead to Gary’s session being a standing-room only session. Not only did I notice Gary’s professionalism, but the feedback from my attendees also showed we made a great choice with choosing Gary to speak at Smart Monday. Gary earns my highest recommendation.”

  3. Angie Ahrens, Connect Meetings

    “Gary hit it out of the park with our attendees! His session on supplier/planner relations was scheduled for 60 minutes, but could have easily gone longer. The open, honest conversations he pushed for were the perfect start to the conference. Detail oriented, Gary ensures he has all the information correct before the event and quickly follows up as applicable post event. He engaged with the attendees on-site and was always willing to be present as needed.”

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