Customer Service & Retention – Virtual
Click to view virtual store for  Training for Winners
Booking cost $129.00
Can be customized for individuals and teams:
Topics may include:
Critical Moments of Truth exercise to maximize your customers’ touch-points and experiences through their 6 senses
Sharpening your front-line and service delivery teams’ skills
Communication, internal and external: What, when, where, why and how
Customer Service KPIs that help owners and team leaders manage their service and customer recovery efforts
Personal and team branding, and how it affects service both internally and externally
Improving attitudes and synergies among front-line staff
Improving your referral rate and on-line customer reviews — Committing to be “easy to do business with.”
Coaching/presentation rates vary based on program. Rates start at $149.00 per 90-minutes per person/$129 per 60 minutes per person.
Pre-payment in full is required at time of registration.
Refunds of 50% will be issued for cancellations up to 30 days prior to the date of workshop. No refunds for cancellations after 30 days prior. Once booked, changes in workshop dates by the client result in an additional $50.00 charge per workshop.
If Training for Winners cancels a workshop, full refund is given, unless a new date can be agreed to by both parties on a mutually available date.
Workshops/programs delivered in-person are also subject to travel costs associated with the program delivery.
Client is responsible for providing the costs associated with delivery platform and any additional materials or supplies.
All training material (PowerPoint decks, etc.) is copyrighted and proprietary to Training for Winners, and unauthorized use and/or duplication of this material without express and written permission from the author and/or owner strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Gary Hernbroth and Training for Winners, with appropriate and specific direction to the original content. Material may not be copied or distributed via electronic means, paper, etc., without the written permission from Training for Winners.
TimeZone : (GMT-08:00) Pacific Time (US & Canada)
Location Title : Training for Winners
Location Address : Danville - 94506
Age Group : Adults (Age 18+)
day of week class : monday, tuesday, wednesday, thursday, friday
duration of each class : 60 - 90 Mins
Event Type : Virtual, In-Person
Selected City : Danville